Author: Andrea Elliott
not very happy that when my parcel arrives there was an additional charge of 11.03 custom charge which I refused to pay so I sent parcel back I have emailed blackdog a few times on this matter with no reponce from black dog I have a lot of connections with dog trainers and I am going to share my experiance of poor customer service so hopefully they wont recomend black dog. (Ed. Not all small parcels attract a Customs fee, a fee may be randomly applied by your country's Customs Service and is charged to the purchaser, it is out of Black Dog's control. Details for Ordering can be found on "Order Processing and Delivery" at the footer on our web site. Regarding email replies - please allow for any time difference between your country and Australia. We followed up with Andrea, with emails and a telephone call, and we will arrange a refund when her returned goods arrive at Black Dog)
The term ‘Blackdog Wear Aus’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/ 64 Cave Hill Road, LILYDALE VIC 3140. Our ABN is 37 651 205 917. The term ‘you’ refers to the user or viewer of our website.
- Melbourne Australia.
Blackdog Wear's reason for existance is to design and manufacture great products which improve the life/bond between Humans and Dogs, to do this we have decided to sell this gear, instead of give it away - this way we can afford to live and employ great people to help make Black Dog gear.
In order for us to send your purchased goods, collect payment, and communicate with you if anything in that process changes or needs to be clarified, we need to collect your contact and payment information.
Now for the official business end of this policy..
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone and facsimile, by email, via our website www.blackdog.net.au from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
1/64 Cave Hill Road, LILYDALE VIC 3140
03 9735 9371