Blackdog Wear Aus
Account Wishlist Cart 0

  • Menu

  • Shop

  • Cart (0)

  • Account
  • Home
  • Leads
    • 0-1 Metre Leads
    • 1-2 Metre Leads
    • Over 2 Metre Leads
    • Stainless Steel Leads
  • Head Halters
    • Haltermate
    • Training Halters
  • Collars
    • Specialised Collars
    • Stainless Steel Collars
    • Standard Collars
    • Training Collars
  • Harnesses
    • Balance Harness
    • Dog Harness
    • Flyball Harness
    • Tracking Harness
  • Grooming
  • Treat Pouches
  • More Stuff...
    • Vests
    • Clickers
    • Connector Straps
    • Doggie Extras
    • Human Gear
    • K9 Sports Gear
    • New Stuff
    • ON SALE
  • Vests
Returns image

Returns

  1. Returns

If you find you need to return a Black Dog item (for repair or exchange) please read the following…

We can only accept Blackdog Wear products for Return or Exchange if you have purchased them directly from Blackdog Wear.

If you purchased your Blackdog Wear product from another supplier, then you will need to contact that supplier and arrange Return or Exchange through them .

Product Return:

We are happy to accept return items if …

1/ The item is Unused,
2/ and in a clean saleable condition,
3/ and our current design … (within 30 days of invoice date)

… but you will need to contact Blackdog Wear to let us know why the item is being returned and when we should expect it.

We will need details of when it was purchased (preferably the Invoice Number) and the Name of the purchaser.

We will give you a Return Code (RMA#.....) to be included with your item for easy refund.

Product Exchange:

If you want to Exchange a product for a different size, or a different product, please contact Blackdog Wear to let us know why the item is being returned and when we should expect it.

We will need details of when it was purchased (preferably the Invoice Number) and the Name of the purchaser.

The item will need to be returned to Blackdog Wear along with a self addressed prepaid return post satchel (so we can send the exchange to you).

If the Exchange item is more expensive than the original, you will need to supply credit card details (not by email due to security reasons) to pay the difference.

Please keep in mind that the item needs to be unused and in clean saleable condition, and our current design, for us to accept it for return or exchange .

We will give you a Return Code (RMA#.....) to be included with your item.

Broken or Damaged Products:

If you want to return an item because it appears to be “broken” - please read our Guarantee page for details of what is covered under our Guarantee on products.

Product Repairs:

Most Black Dog items are repairable, even if a dog has chewed part of it, but sometimes the time/cost involved may make it not economical – you can send us a picture of the item and the part which needs repair - we can then give you an opinion on its viability for repair and a cost estimate.

Repair items will need to be returned to Black Dog Wear along with a self addressed return post satchel (so we can return the repaired product to you) and you will need to supply credit card details (not by email) to pay the repair cost.

Please keep in mind that all Repair items need to be thoroughly washed and dry before we will attempt to repair them.

If a Repair item is returned unclean, this will delay the repair and we will add an extra washing charge to the repair costs – some items have been returned in a state more akin to “road kill” and it is beyond our commitments to subject our staff and machines to that.

We will give you a Return Code (RMA#.....) to be included with your item.

Free Express shipping clause: If you return items that were included in a FREE EXPRESS shipping order, the $13 will be deducted from your refund amount.

 

Sign up for offers

Sign up for our newsletter to
receive exclusive offers and discounts!

We design and manufacture high quality training gear,all developed on science based training techniques and with the best welfare of our canine friends at heart

Information

  • Customers Testimonials
  • Bulk Ordering
  • About Black Dog
  • Find a Black Dog Stockist
  • Videos
  • News & FAQs

Customer Service

  • Shipping Charges Info
  • Order Processing and Delivery
  • Privacy Policy
  • Terms & Conditions
  • Guarantee
  • Returns

Account

  • Contact Us
  • My Account
  • Wholesale Registration
  • Order History
  • Wish List

Blackdog Wear Aus Pty Ltd- © Copyright 2025 Warning-Products have been tested on Animals! ...but probably don't contain Nuts.
ABN: 37 651 205 917
Address: PO BOX 241, LILYDALE VIC 3140

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Blackdog Wear Aus’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Blackdog Wear Aus’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1/ 64 Cave Hill Road, LILYDALE VIC 3140. Our ABN is 37 651 205 917. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  • Wholesale customers need to ensure they are logged into their account to receive pricing, NO refunds will be given if you are not logged into your account. A credit may be considered but is the discretion of Blackdog Wear.

Privacy Policy

Privacy Policy - Blackdog Wear Aus Pty Ltd

- Melbourne Australia.

Blackdog Wear's reason for existance is to design and manufacture great products which improve the life/bond between Humans and Dogs, to do this we have decided to sell this gear, instead of give it away - this way we can afford to live and employ great people to help make Black Dog gear.

In order for us to send your purchased goods, collect payment, and communicate with you if anything in that process changes or needs to be clarified, we need to collect your contact and payment information.

Now for the official business end of this policy..

Privacy Policy

We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence by telephone and facsimile, by email, via our website www.blackdog.net.au from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

1/64 Cave Hill Road, LILYDALE VIC 3140

info@blackdogwear.com.au

03 9735 9371

 

Enter Quantity :