When you purchase on the Black Dog site...

A Confirmation Email is automatically generated listing details of your order - if you don't receive this please contact Black Dog. 

The Confirmation Email details your order, but the $ total may change sightly for Wholesale Customers - see details below.

For orders paid by credit card - the card is only charged when your order has been processed and is ready to ship, not at the time you place the order.

For orders paid by PayPal (option only available to Retail Customers) - the transaction is processed by PayPal at the time you confirm your order on our web site.

In most cases orders are processed the same day they arrive (Monday to Friday) and are shipped that day.

 

Retail Orders - Australian Delivery ...

    ** Orders are shipped through Australia Post - Pack & Track - delivery is normally 3 to 7 work days (depending on your distance from Melbourne). 

    ** We can send by Express Post if you request, just select this option at Check Out (extra charges apply)

           -  Express delivery is by Australia Post - usually the next working day after we post the order (if you are within their Next Day Express zones).

   ** Retail Orders under AU$90.00 value are charged Flat Rate Postage of $11.00, - Retail Orders over AU$90.00 (excluding any Custom Surcharges) are Posted free, or you can select Express Post (at an extra charge).

 

Wholesale Orders - Australian Delivery ...

    ** Wholesale Orders will have Postage/Handling charge added - based on the finished size/weight of the order

           - this will be added when the order is ready to ship and is not included in the Cofirmation Email $ total.

    ** We can send by Express Post if you wish, just Select Express Option at Check Out (an extra charge applies)

           -  Express delivery is by Australia Post - usually the next working day after we post the order (if you are within their Next Day Express zones).

 

International Delivery ... (Retail & Wholesale Orders)

    ** Orders are Shipped by Air (Tracking Available) with delivery normally in 8 to 12 days - often sooner (but in some countries the postal service may take longer - up to 20 days)

    ** We can ship Express International if you request, just Request this in the Comments at Check Out (an extra charge applies)

    ** Customs or Import Duty fees may apply to some imports in some countries - these are not covered by Black Dog.

 

When we Process your International Order...

International Retail orders...
Australian Tax (GST 10%)  is removed and a Flat Rate Shipping Charge is added in the Shopping Cart.
For orders paid by Credit Card the transaction is processed once your order is packed and ready to ship.

For orders paid by PayPal (option only available to Retail Customers) - the transaction is processed by PayPal at the time you confirm your order on our web site.
Your Credit Card provider or PayPal converts the AU$ Charge into your local currency at the time they process the payment to your account.
 

International Wholesale orders...

Australian Tax (GST 10%)  is removed in the Shopping Cart.  Shipping Charges are added once we have packed your order (based on the size/weight of your packed order).
We only process the Credit Card charge once your order is packed and ready to ship.
Your Credit Card provider converts the AU$ Charge into your local currency at the time they process the payment to your account.
You can request a shipping quote and ask your order to be held until you confirm the go ahead - do this with a Comment as you go through the Check-Out,

 

Check out the "Shipping Charges Info" at the bottom of the web site pages for charges and info on shipping around Australia and around the World.